3. The Model Will Stand Out as a Place of Impeccable Order - Michael Gerber

system is a set of things, actions, ideas, and information that interact with each other, and in so doing, alter other systems.

most businesses are operated according to what the owner wants as opposed to what the business needs.

Because in a business like that what your customers are buying is not your business’s ability to give them what they want but your ability to give them what they want. And that’s what’s wrong with it!