Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems.… - Michael Gerber

And that was the second thing that surprised me when I came to work here,” the Manager continued. “How seriously the Boss took the operation of this hotel.

The greatest businesspeople I’ve met are determined to get it right no matter what the cost. And by getting it right, I’m not just talking about the business. I mean that there is something uplifting, some vision, some higher end in sight that “getting it right” would serve. An ethical certainty, a moral principle, a universal truth.

most businesses are operated according to what the owner wants as opposed to what the business needs.