Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande, What … - Peter S. Pande

So much has happened since the first publication of The Six Sigma Way, and it has been rewarding to find that much of what was in the book then still holds true. At the same time, the opportunity to reflect on how organizations have used, or misused, Six Sigma had offered a lot of new insights. We're pleased that this updated book will offer some real benefit to individuals and organizations still focused on driving continuous improvement today.”

The term "Six Sigma" is a reference to a particular goal of reducing defects to near zero. Sigma is the Greek letter statisticians use to represent the "standard deviation of a population." The sigma, or standard deviation, tells you how much variability there is within a group of items. In statistical terms,, therefore, the purposes of Six Sigma is to reduce variation to reduce variation to achieve very small standard variations so that almost all of your products or services meet or exceed customer expectations

The most challenging question confronting business leaders and managers in the new millennium is not "How do we succeed?" It’s: "How do we stay successful?"