If people like you they'll listen to you, but if they trust you they'll do business with you. - Zig Ziglar

We all want progress, but if you’re on the wrong road, progress means doing an about turn and walking back to the right road; in that case, the man who turns back soonest is the most progressive.” — C. S. LEWIS

encouragement and hope are the two most powerful qualities any person can provide to others.

Memorize a simple strategy: Don’t jump to speak, ask questions and listen, watch your anger thermometer and keep the temperature down.