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We have the best customer service in Europe. Our customer service doesn't consist of giving you fine wines and big fat seats for your big fat backsid… - Michael O'Leary
" "We have the best customer service in Europe. Our customer service doesn't consist of giving you fine wines and big fat seats for your big fat backside, or giving you frequent flyer points so you can travel again at your employer's expense. Our customer service consists of three things that people really want: a cheap flight, an on-time flight, and we promise not to lose your bags in between. As a result of that formula which seems very simple yet is incredibly revolutionary within the airline industry, we have delivered 27 years of continuous growth and we're now the world's favourite airline: we carry more internationally scheduled passengers than any other airline.
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About Michael O'Leary
Michael O'Leary (born 20 March 1961) is one of the Republic of Ireland's wealthiest businessmen and Group CEO of Irish airline Ryanair.
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Additional quotes by Michael O'Leary
I respect pilots. If you sit in the cockpit of a plane flying four or five hundred miles an hour and landing in 40ft or 50ft of visibility, you have total respect. That doesn’t mean they don’t get very well paid for doing what is a very easy job. We are in an era now where the computer does most of the flying. They are very skilled professionals. But are they hard-worked? No.
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