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A library could show you everything if you knew where to look.

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When you use Google, do you get more than one answer? Of course you do. Well, that’s a bug. We have more bugs per second in the world. We should be able to give you the right answer just once. We should know what you meant. You should look for information. We should get it exactly right and we should give it to you in your language and we should never be wrong. That’s our challenge.

"People flock in, nevertheless, in search of answers to those questions only librarians are considered to be able to answer, such as "Is this the laundry?" "How do you spell surreptitious?" and, on a regular basis, "Do you have a book I remember reading once? It had a red cover and it turned out they were twins.

The librarian is the interface between reams of data and the untrained but motivated user.

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Google is a library or archive like a supermarket is a food museum.

The librarian isn't a clerk who happens to work in a library. A librarian is a data hound, a guide, a sherpa and a teacher. The librarian is the interface between reams of data and the untrained but motivated user.

[I]f you want to figure out how to get across town to some restaurant you heard is great, you usually do Google to figure out where it is so that's simply about giving people, right, a mechanism by which they can locate something that they need.

The best place to find things: the public library.

Librarians are the secret masters of the world. They control information. Don't ever piss one off.

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