There can be no friendship without confidence, and no confidence without integrity. - Stephen Covey

In the words of William George Jordan, “Into the hands of every individual is given a marvelous power for good or evil — the silent, unconscious, unseen influence of his life. This is simply the constant radiation of what man really is, not what he pretends to be.

Unless you’re influenced by my uniqueness, I’m not going to be influenced by your advice. So if you want to be really effective in the habit of interpersonal communication, you cannot do it with technique alone. You have to build the skills of empathic listening on a base of character that inspires openness and trust. And you have to build the Emotional Bank Accounts that create a commerce between hearts.

There’s no way we can escape accountability. We do make a difference — one way or the other. We are responsible for the impact of our lives.