No business plan survives first contact with customers. - Derek Sivers

Never forget that absolutely everything you do is for your customers. Make every decision — even decisions about whether to expand the business, raise money, or promote someone — according to what’s best for your customers.

I hope you find these ideas useful for your own life or business. I also hope you disagree with some of them. Then I hope you e-mail me to tell me about your different point of view, because that’s my favorite part of all. (I’m a student, not a guru.)

If you find even the smallest way to make people smile, they’ll remember you more for that smile than for all your other fancy business-model stuff