My parents and grandparents taught us a lot — not Chinese or maths but a sense of values, of how you should be and how you should treat others. - Liu Qiangdong

Sooner or later, our entire industry will be operated by AI (artificial intelligence) and robots, not humans.

We sincerely hope that the epidemic will be over soon, but regardless of circumstances, we always seek to improve the service experience for our customers and create value for our customers.

When SARS occurred 17 years ago, JD was a very small company and we personally experienced then just how devastating an epidemic situation can be to both businesses and the people's lives. That's why today, JD will do everything we can within our power to serve our customers and as well as society.