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Only after Southwest Airlines became the most profitable airline in America did United and American challenge their long-held assumptions about how t… - Gary Hamel
" "Only after Southwest Airlines became the most profitable airline in America did United and American challenge their long-held assumptions about how to compete. At worst, laggards follow the path of greatest familiarity. Challengers, on the other hand, follow the path of greatest opportunity, wherever it leads.
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About Gary Hamel
Gary P. Hamel (born 1954) is an American management expert and a founder of Strategos, an international management consulting firm based in Chicago. He is co-author of "Core Competence of the Corporation" with C. K. Prahalad.
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Acquired through business schools and other educational experiences and from consultants and management gurus, absorbed from peers and the business press, and formed out of career experiences, a manager's genetic coding establishes the range and likelihood of responses in particular situations.... All of us are prisoners, to one degree or another, of our experience.
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