writer, musician and programmer
writer, musician and programmer
Born: September 22, 1969
They did it saying, “We need the very best,” but it didn’t improve anything for the customers. Never forget that absolutely everything you do is for your customers. Make every decision — even decisions about whether to expand the business, raise money, or promote someone — according to what’s best for your customers. If you’re ever unsure what to prioritize, just ask your customers the open-ended question, “How can I best help you now?” Then focus on satisfying those requests.
People often ask me what they can do to be more successful. I say disconnect. Even if just for a few hours. Unplug. Turn off your phone and Wi-Fi. Focus. Write. Practice. Create. That’s what’s rare and valuable these days. You get no competitive edge from consuming the same stuff everyone else is consuming. It’s rare, now, to focus. And it gives such better rewards.