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Don't be stopped by the "if you can't define it and measure it, I don't have to pay attention to it" ploy. No one can [precisely] define or measure justice, democracy, security, freedom, truth, or love. No one can [precisely] define or measure any value. But if no one speaks up for them, if systems aren't designed to produce them, if we don't speak about them and point toward their presence or absence, they will cease to exist.

Pretending you're in control even when you aren't is a recipe not only for mistakes, but for not learning from mistakes. What's appropriate when you're learning is small steps, constant monitoring, and a willingness to change course as you find out more about where it's leading.

Systems thinking can only tell us to do these things. It can't do them for us. And so we are brought to the gap between understanding and implementation. Systems thinking by itself cannot bridge that gap. But it can lead us to the edge of what analysis can do and then point beyond—to what can and must be done by the human spirit.

The world is a complex, interconnected, finite, ecological–social–psychological–economic system. We treat it as if it were not, as if it were divisible, separable, simple, and infinite. Our persistent, intractable global problems arise directly from this mismatch.

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The future can't be predicted, but it can be envisioned and brought lovingly into being. Systems can't be controlled, but they can be designed and redesigned. We can't surge forward with certainty into a world of no surprises, but we can expect surprises and learn from them and even profit from them.