[At HMP Pentonville where the visitors centre was closing] There was, for example, the case of a youngish woman with a large family who visited her husband every fortnight. Each time they came they returned to the centre in a more miserable state. One day they were in tears and the youngest child was sick. The woman said her husband was clearly ill. He had been wild and violent. Each visit he seemed to be getting worse.
He was receiving no treatment. The centre called the assistant governor and asked for an urgent inquiry. He acted at once. The man was found to be in appalling state. He was rushed to the medical wing where he was diagnosed as having Huntington's Chorea, an hereditary disease which strikes suddenly in middle age, bringing insanity followed by death. The whole family had been watching, visit by visit, as their father went mad before their eyes.
No doubt the prison officers did not like the implied criticism of their negligence. There were many other such incidents, though the centre was as careful as possible not to make the officers feel they were being criticised.

The punishment block is aptly named Bleak House, and known just as Bleak. Several of the solitary cells inside this separate compound, hidden behind the coal sheds, were opened for me to inspect the inmates, a procedure that made me feel extremely uncomfortable. ...
Inside one cell a big, red haired girl sat on her bed, the only furniture, and the officer said she was there for her own protection. She can hardly have been twenty, but her arms, legs and face were covered in old scars. New stitches stood out on the pale flesh from a long cut across her arm. She cut herself often. She was also agoraphobic and didn't want to leave the cell.
"I'm glad you've come to talk to me," she said warmly as I sat down beside her. She sounded like a young child.
"No one's been to talk to me all day. I don't want to be free but I'd like to be in mental hospital, where I was before. But they sent me out, so I stole a social security cheque and went straight to the police, and then I got put here." Her mother had been in the same mental hospital. Her father and two uncles had killed themselves, and she had slashed herself countless times. Her father had assaulted her when she was six and when she was sixteen. She, too, though visited by a doctor every day, as are all Bleak inmates, said she was receiving no psychiatric treatment, and no drugs.