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Trump’s temperament and his habits have hardened with age. He was always cartoonish, but compared with the man for whom I wrote The Art of the Deal 30 years ago, he is significantly angrier today: more reactive, deceitful, distracted, vindictive, impulsive and, above all, self-absorbed – assuming the last is possible.
Companies are in the midst of a revolutionary transformation. Industrial age competition is shifting to information age competition. During the industrial age, from 1850 to about 1975, companies succeeded by how well they could capture the benefits from economies of scale and scope. Technology mattered, but, ultimately, success accrued to companies that could embed the new technology into physical assets that offered efficient, mass production of standard products.
The Rock: I have so much love and respect for the fans. I'll never forget where I came from. I love the business. I grew up in the business. And everyone always asks me, from Letterman to Stone Phillips, what I miss about wrestling. Hands down, I miss the interaction with the fans. Outside of the ring I loved it, too. I mean, how hard is it to sign an autograph? Don't be an asshole to your fans. And there's many [in WWE] that won't, which is bullshit. But inside the ring, just that energy and feeding off that energy is great. There's something so special about it. And every night I would just have a blueprint of what I would say and rely so much on ad-libbing and waiting to see what happens when I get out there and let it materialize organically and see what happens. Every night was a different crowd and they gave me so much energy, and I'll always love that and always miss that for sure.
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