Michael McMains found that police made three big mistakes when it came to dealing with crisis incidents: they made everything black and white, they w… - Eric Barker

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Michael McMains found that police made three big mistakes when it came to dealing with crisis incidents: they made everything black and white, they wanted to solve things immediately, and they didn’t focus on emotions. You and I make the same mistakes. Granted, we’re not dealing with emotionally disturbed people. Actually, hold on. Often we are dealing with emotionally disturbed people; we just call them coworkers and family members. They’re not terrorists making demands (although sometimes it seems like that too). Usually they’re just upset. They just want to be heard.