learning” is the oldest excuse in the book for a failure of execution. - Eric Ries

The more specific the symptoms are, the easier it will be for everyone to recognize when it’s time to schedule a Five Whys meeting.

For a report to be considered actionable, it must demonstrate clear cause and effect. Otherwise, it is a vanity metric. The reports that Grockit’s team began to use to judge their learning milestones made it extremely clear what actions would be necessary to replicate the results.

Failure is a prerequisite to learning.