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renowned consulting firm McKinsey & Company advised AT&T not to enter the mobile telephone business, predicting there would be fewer than one million cellular phones in use by 2000. In fact, by 2000, there were one hundred million mobile phones. Not only was McKinsey's prediction off by 99 percent, its recommendation also resulted in AT&T missing out on one of the biggest business opportunities of modern times.

History and common sense make clear that you cannot radically transform every part of an organization — and accelerate the underlying clock of that enterprise to hyper-speed — without fundamentally changing the nature of that organization.