They [social workers] were always calling police stations telling them. 'There is a riot in the Northon street settlement. Send the riot squad right … - William Foote Whyte

An organic system is like a fountain balanced upon a pyramid of fountains.

As I later thought about the bowling contest, I became convinced I had discovered something important: the relationship between individual performance and group structure. I believed then (and still believe now) that this relationship can be observed in all manner of group activities.

I had felt compelled to report everything important that I had found out, as if I were writing an academic paper. Instead of submitting a formal report, I could have simply informed the IR authorities that I had some ideas and information on the IR program that I wanted to discuss with them. In that case, the IR people might have given my criticisms some attention. In any event, they would have been more likely to let me know whether any of the recommendations in my other reports had been acted on—and with what results.