Rice professor Erik Dane finds that the more expertise and experience people gain, the more entrenched they become in a particular way of viewing the… - Adam Grant

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Rice professor Erik Dane finds that the more expertise and experience people gain, the more entrenched they become in a particular way of viewing the world. He points to studies showing that expert bridge players struggled more than novices to adapt when the rules were changed, and that expert accountants were worse than novices at applying a new tax law. As we gain knowledge about a domain, we become prisoners of our prototypes.

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About Adam Grant

Adam M. Grant (born August 13, 1981) is an American popular science author, and professor at the Wharton School of the University of Pennsylvania specializing in organizational psychology.

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Native Name: Adam M. Grant
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When someone becomes hostile, if you respond by viewing the argument as a war, you can either attack or retreat. If instead you treat it as a dance, you have another option — you can sidestep. Having a conversation about the conversation shifts attention away from the substance of the disagreement and toward the process for having a dialogue. The more anger and hostility the other person expresses, the more curiosity and interest you show. When someone is losing control, your tranquility is a sign of strength. It takes the wind out of their emotional sails.

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