Putting it precisely, activating a resource and utilizing a resource are not synonymous. - Eliyahu M. Goldratt

When a proto-type — a new initiative — doesn't work, we face two alternatives: one is to bitch about reality and the other is to harvest the gift it just gave us, the knowledge of what has to be corrected.

Quality alone cannot be the goal. It’s important. But it’s not the goal.

Since the strength of the chain is determined by the weakest link, then the first step to improve an organization must be to identify the weakest link.