Being my friend meant not just comforting me in my grief but dealing with a level of anger that I’d never felt before and struggled to control. My an… - Sheryl Sandberg

One thing that helps is to remember that feedback, like truth, is not absolute. Feedback is an opinion, grounded in observations and experiences, which allows us to know what impression we make on others. The information is revealing and potentially uncomfortable, which is why all of us would rather offer feedback to those who welcome it.

"What triggered resilience for me," [Vernon Turner] said, "was God giving me strength and my mom telling me, right before she died, that no matter what happens, you keep the family together. I turned to football to save my family. When they measured my stature, they failed to measure my heart."

We must raise both the ceiling and the floor.