The entire bottleneck concept is not geared to decrease operating expense, it’s focused on increasing throughput. - Eliyahu M. Goldratt

I write down the three measurements which Lou and I agreed are central to knowing if the company is making money: net profit, ROI and cash flow.

utilizing” a resource means making use of the resource in a way that moves the system toward the goal. “Activating” a resource is like pressing the ON switch of a machine; it runs whether or not there is any benefit to be derived from the work it’s doing.

Quality alone cannot be the goal. It’s important. But it’s not the goal.