Humans do not seem to like changing and the majority of people with whom I have worked actually hate leaving the status quo of their comfort zones. - Nigel Cumberland

True empathy is not about waiting to understand another person; it is about proactively seeking to do so. It takes effort to give another person your full time and attention; to ask others how they are feeling and if they coping well with things. And don’t overlook those closest to you. Never take anyone for granted. Avoid being too preoccupied to sit down and talk with your children, partners and colleagues.

It is better to struggle at work you really enjoy than to succeed in work you find boring and which fails to excite you.

Be careful that your memory is not biased – recalling the negatives and forgetting the positives of past events. It is easy to think that you were hurt or upset in the past when in truth you might have only partially understood or remembered what actually occurred.