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Questions you can wait hours to learn the answers to are fine to put in an email. Questions that require answers in the next few minutes can go into … - David Heinemeier Hansson
" "Questions you can wait hours to learn the answers to are fine to put in an email. Questions that require answers in the next few minutes can go into an instant message. For crises that truly merit a sky-is-falling designation, you can use that old-fashioned invention called the telephone.
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About David Heinemeier Hansson
David Heinemeier Hansson, also known as DHH, is a Danish software engineer, programmer, writer, entrepreneur, and racing driver. He is the creator of Ruby on Rails, a web framework written in Ruby. He is also a partner and chief technology officer at the web-based software development firm 37signals. Hansson co-wrote Agile Web Development with Rails with Dave Thomas in 2005 as part of The Facets of Ruby Series. He also co-wrote Getting Real, Rework, Remote, and It Doesn't Have to Be Crazy at Work with Jason Fried.
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Forcing everyone into the office every day is an organizational SPoF (Single Point of Failure). If the office loses power or Internet or air conditioning, it's no longer functional as a place to do work. If a company doesn't have any training or infrastructure to work around that, it means it's going to be unavailable to its customers.
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