Energy is integral to performance. You can't show up in the tough moments if you don't have it," Fletcher said. "There's so much we can't control, bu… - Molly Fletcher

At that moment, I was the point person for this contract, and I could see him thinking, 'What is this woman doing in my office?'

Leaders need to be intentional about getting in the heads and hearts of the people we serve and those we lead," she says. "We need to behave in a way that demonstrates the relationship really matters. When we anticipate the gaps in the relationships that matter most to us, we can do amazing things. It's a powerful way to lead, sell, and grow.

That manager and I became great friends at that moment, and I negotiated many contracts with him going forward,