When there is a range of opinion in the group, communications tend to be directed towards those members whose opinions are at the extremes of the ran… - John Thibaut

Solutions require thinking through a series of interrelated steps or stages, analyzing a number of rules at each point, and always keeping in mind conclusions reached at earlier points.

An analysis of social relations in 2 parts: the properties of 2-person relations, and an extension of the chief concepts to the complex relations of larger groups. Beginning with the assumption that most social interactions must be reinforced to be repeated, the authors analyze 2-person matrices designed to express all the possible interactions and their outcomes in terms of rewards and costs to the participants. Also investigated are: the exogenous and endogenous determinants of rewards and costs, interactive interference and facilitation, formation and evaluation of the 2-person relation, power and dependence, norms and roles, tasks, and nonvoluntary relations. The chapters on larger groups take up interdependence, status, conformity, and group goals. 300-item bibliog

Decision control is measured by the degree to which any one of the participants may unilaterally determine the outcome of the dispute. For example, where a third-party decisionmaker alone may order a resolution to be imposed, the decision-maker has total decision control. Control over the process refers to control over the development and selection of information that win constitute the basis for resolving the dispute.