The search for the most effective conflict resolution procedure requires identification of the primary objective in resolving different kinds of disp… - John Thibaut

In defining the CL the primary intention is to locate a psychologically meaningful mid-point for the scale of outcomes — a neutral point on a scale of satisfaction-dissatisfaction.

The essence of any interpersonal relationship is interaction. Two individuals may be said to have formed a relationship when on repeated occasions they are observed to interact. By interaction it is meant that they emit behavior in each other's presence, they create products for each other, or they communicate with each other. In every case we would identify as an instance of interaction there is at least the possibility that the actions of each person affect the other.

The initial step in stating a theory of procedure is to recognize the fundamental dichotomy between the potential dispute resolution objectives of "truth" and "justice." This dichotomy, we suggest, is the necessary result of differences in the type of conflict involved in the dispute.