If you've done something wrong in your dealings with another person, it's as if there's an infection in your relationship. A good apology is like an … - Randy Pausch

A good apology is like antibiotic, a bad apology is like rubbing salt in the wound.

"Coach Graham rode you pretty hard, didn't he?" he said.
I could barely muster a "yeah."
That's a good thing," the assistant told me. When you're screwing up and nobody says anything to you anymore, it means they've given up on you."

Find the best in everybody. Wait long enough, and people will surprise and impress you. It might even take years, but people will show you their good side. Just keep waiting.

self-steam ? He knew there was really one way to teach kids how to develop it : You give them something they can't do, they work hard until they can do it, and you keep repeating the process.