Knowing when you don’t know the answer and being honest about it is one of the greatest skills you can have. If you aim to be perfect, you’ll only en… - Nigel Cumberland

I once asked a group of young managers in a workshop: would you prefer to work with a friend who never keeps their word or an enemy who does? The entire group said they would prefer to work with enemies, those they could in some sense rely upon.Give yourself time before rushing to respond to requests from your boss, colleagues and clients. Avoid being vague in how you respond. If you are not sure you can do what is being asked of you, do not say “I’ll try and let you know" as people could assume you will be completing the work.

You might find the idea of listening to your gut feelings odd or even ridiculous. Some people I coach, normally left-brain individuals who use logic and facts all day like engineers or accountants, are not used to following their intuition and feelings. Instead of asking themselves ‘What do I feel?’, they are more comfortable asking ‘What do the facts tell me?’

OK, so saying ‘yes’ is great – but saying ‘yes’ where you mean ‘no’ will never be a winner for you.