More and more we are into communications; and less and less into communication. - Studs Terkel

The poor are so busy trying to survive from one day to the next, they haven’t the time or energy to keep score.

This book, being about work, is, by its very nature, about violence - to the spirit as well as to the body. It is about ulcers as well as accidents, about shouting matches as well as fistfights, about nervous breakdowns as well as kicking the dog around. It is, above all (or beneath all), about daily humiliations. To survive the day is triumph enough for the walking wounded among the great many of us.

The worst day-to-day operators of businesses are bankers.