In this Article we propose a general framework for analyzing and classifying all conflict resolution procedures, including, of course, all procedures… - John Thibaut

Interaction may begin for quite different reasons. One or both persons may know something about the other and, on the basis of this information, may (anticipate that interaction would yield good outcomes. This would result in a deliberate decision to seek out the other person and interact with him. Under other circumstances the two persons may be thrown together by the operation of factors beyond their control. Their jobs may bring them together, common friends may introduce them, or residence in the same neighborhood may result in a chance meeting. In these instances interaction is begun in response to the immediate situation without any necessary anticipation of the possible consequences by either participant.

Decision control is measured by the degree to which any one of the participants may unilaterally determine the outcome of the dispute. For example, where a third-party decisionmaker alone may order a resolution to be imposed, the decision-maker has total decision control. Control over the process refers to control over the development and selection of information that win constitute the basis for resolving the dispute.

Power can be maintained at its maximum only if it is used considerately and sparingly.