When your conversation partner is getting angry, the single best thing you can do in most circumstances is to stop whatever else you're doing and lis… - Peter Boghossian

[About what to do to counter hypocrisy in academia:] The first order of business, if a stream is being polluted, you have to stop the pollution at the source. The wrong way to think about it is 'Let's clean up the stream.' The right way to think about it is 'Let's stop polluting the stream.' You have to stop donating to your alma mater. First order of business. [...] This should be the easiest ask on planet Earth. [...] Give it to anybody, but don't give it to university. Because when you give it to your university, you're supporting an indoctrination mill, you're supporting an institution whose very values are antithetical to Western liberal democracy, so you have to stop.

Seemingly impossible conversations typically have one thing in common: they're about moral beliefs rooted in one's sense of identity, but they play out on the level of facts (or assertions, name-calling, grandstanding, threats, etc.). [...] The most difficult conversations, then, masquerade as discussions about something other than morality, but they are actually about what qualities, beliefs, attitudes, and behaviors individuals believe make them good people or bad people and why it is important to hold the right views among those.

Most basic elements of civil discussion, especially over matters of substantive disagreement, come down to a single theme: making the other person in a conversation a partner, not an adversary. To accomplish this, you need to understand what you want from the conversation, make charitable assumptions about others' intentions, listen, and seek back-and-forth interaction (as opposed to delivering a message).