I'm telling you to have empathy, but I'm not having empathy for you". And I think that was a huge aha, is that if you were brought up, raised with th… - Heather McGowan

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I'm telling you to have empathy, but I'm not having empathy for you". And I think that was a huge aha, is that if you were brought up, raised with this, give up your Saturdays, don't go to your kids' soccer game or cricket game, whatever it may be; work comes before everything, maybe get on to your second or third marriage because you've ground all your relationships to dust. That's how you become a leader, and then in order to lead, you've got to have your people be afraid of you and not like you and that that's what you were brought up with. This does seem like, "How could this possibly work?

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About Heather McGowan

Heather McGowan is an American writer. She is the author of the novels Schooling and Duchess of Nothing Schooling was named a Best Book of the Year by Newsweek, The Detroit Free Press and The Hartford Courant. McGowan has a master in fine arts from Brown University.

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Not only has it played out, it's gone from push to pull. So it used to be the employees pushing employees to learn. Now the Pew's latest survey on why people leave organisations, of course number one is compensation; people jump for more dollars, but that doesn't sustain. But with a net score that was the same, it was learning opportunities, because people realise, "If I'm not learning, I'm not going to be earning in the future". And so they know that's what makes them valuable in the future, and so that's becoming a real pull with employees.

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It's a huge shift and I gave a couple of talks one week to commercial real estate folks and they were all, it was mostly boomers, some Gen X, they were mostly kind of alpha dog folks, more males, one of them was almost all male. It's not gendered though but that was the case in this instance and they were like, "Don't you think we're getting woke, and aren't we getting soft, and aren't we losing our edge?" And I thought, "Oh, I'm not explaining this right, if that's what you're taking away from this".

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