Where once his grandparents put up crucifixes and images of the benediction on their walls, he and Reine-Marie put up books on theirs. History books.… - Louise Penny

People wandered in for books and conversation. They brought their stories to her, some bound, and some known by heart. She recognized some of the stories as real, and some as fiction. But she honored them all, though she didn't buy every one.

How did you know He was God?' Gamache asked.
'When does a bush that burns become a Burning Bush?' Em asked and Gamache nodded. 'My despair disappeared. The grief remained, of course, but I knew then that the world wasn't a dark and desperate place. I was so relieved. In that moment I found hope. This strnager with the sign had given it to me. It sounds ridiculous, I know, but suddenly the gloom was lifted.'
She paused a moment, remembering, a smile on her face.

People instinctively let down their guard when they saw a limp, an illness, a flaw in someone else. Not out of compassion but because it made them feel superior. Stronger. Those people, Gamache knew, did not always last long. It was not a useful instinct.