The users who complain about the flaws in your product may seem annoying, but they are on the whole probably your most valuable users. They complain … - Paul Graham

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The users who complain about the flaws in your product may seem annoying, but they are on the whole probably your most valuable users. They complain because they care, and I doubt a startup could ever get really big without users who care a lot about the product.

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About Paul Graham

Paul Graham (born 1964) is an English computer scientist, essayist, entrepreneur, venture capitalist, and author. He is best known for his work on the programming language Lisp, his former startup Viaweb (later renamed Yahoo! Store), cofounding the influential startup accelerator and seed capital firm Y Combinator, his essays, and Hacker News.

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Additional quotes by Paul Graham

If you'd asked me as a kid how rich people became poor, I'd have said by spending all their money. That's how it happens in books and movies, because that's the colorful way to do it. But in fact the way most fortunes are lost is not through excessive expenditure, but through bad investments.

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