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" "The state of segmentation of the organizational system into subsystems, each of which tends to develop particular attributes in relation to the requirements posed by its relevant external environment. Differentiation, as used here, includes the behavioral attributes of members of organizational subsystems.
(April 26, 1922 – November 1, 2011) was an American sociologist, Professor of Organizational Behavior at the Harvard Business School, and consultant. He is known from his 1967 work with Jay W. Lorsch, entitled Organization and environment: Managing differentiation and integration, a pioneering work in the field of contingency theory.
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The act of segmenting the organization into departments would influence the behavior of organizational members in several ways. The members of each unit would become specialists in dealing with the particular tasks. Both because of their prior education and experience and because of the nature of their task, they would develop specialized working styles and mental processes.