I took the red-eye out of San Francisco to Baltimore/Washington International Airport on Thursday, July 23, 1970. As we made our final approach early… - Norman Schwarzkopf Jr.

The truth of the matter is that you always know the right thing to do. The hard part is doing it.

Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.

That summer of 1970, the Army War College issued a scathing report- commissioned by General William Westmoreland, who was now chief of staff- that explained a great deal of what we're seeing. Based on a confidential survey of 415 officers, the report blasted the Army for rewarding the wrong people. It described how the system had been subverted to condone selfish behavior and tolerate incompetent commanders who sacrificed their subordinates and distorted facts to get ahead. It criticized the Army's obsession with meaningless statistics and was especially damning on the subject of body counts in Vietnam. A young captain had told the investigators a sickening story: he'd been under so much pressure from headquarters to boost his numbers that he'd nearly gotten into a fistfight with a South Vietnamese officer over whose unit would take credit for various enemy body parts. Many officers admitted they had simply inflated their reports to placate headquarters.