An example from soft systems thinking is Checkland's appreciation of soft systems methodology. He wants to introduce hard systems approaches to deal … - Robert L. Flood

We consider the notion of "system" as an organising concept, before going on to look in detail at various systemic metaphors that may be used as a basis for structuring thinking about organisations and problem situations.

If Critical Systems Thinking is to contribute to enlightened societal practice, e.g., with respect to the pressing environmental and social issues of our time, it should be accessible not only to well-trained decision makers and academics but also to a majority of citizens.

Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.