Total quality is a matter of survival. - James W. Dean Jr.
" "Total quality is a matter of survival.
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About James W. Dean Jr.
James W. Dean Jr. (born 1956) is an American organizational theorist, and Professor of organizational behavior at and its Executive Vice Chancellor and Provost, known for his work in the fields of "leadership, organizational change, strategic decision making, international management, and organizational performance improvement are the focus of his research, teaching and consulting" (source: kenan-flagler.unc.edu).
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Alternative Names:
James Warren Dean Jr.
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We introduce this theory-development forum by comparing total quality and management theory at both global and topic-specific levels. Our analysis suggests that management research could be enhanced by incorporating some insights of total quality into management theory. We also conclude, however, that management practice could be improved by incorporating insights from management theory into total quality efforts, and that, in fact, total quality has already incorporated many such insights. Finally, we suggest some directions for theory development and research on total quality.
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