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" "One of the most valuable skills in life is being able to see another person's perspective.
If you're going to someone's house, think about how it might feel to be the host. If you're creating a product, spend as much time as possible thinking like the customer. If you're calling customer service, think about how it might feel to be on the other end of the conversation.
The more clearly you understand the viewpoint of your spouse or customer or coworker, the better positioned you are to find a solution.
James Clear (born 1986) is an American writer and public speaker known for Self-improvement.
Biography information from Wikiquote
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Emotions drive behavior. Every decision is an emotional decision at some level. Whatever your logical reasons are for taking action, you only feel compelled to act on them because of emotion. In fact, people with damage to emotional centers of the brain can list many reasons for taking action but still will not act because they do not have emotions to drive them. This is why craving comes before response. The feeling comes first, and then the behavior.
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