You can easily judge the character of a man by how he treats those who can do nothing for him. - Malcolm Forbes

Be Nice. Contrary to the cliché, genuinely nice guys most often finish first or very near it. I admit it's not easy when you've got a gripe. To be agreeable while disagreeing — that's an art. Be natural — write the way you talk.

Putting pen to paper lights more fire than matches ever will

Only a handful of companies understand that all successful business operations come down to three basic principles: People, Product, Profit. Without TOP people, you cannot do much with the others.