This explains why we often undercommunicate our ideas. They’re already so familiar to us that we underestimate how much exposure an audience needs to… - Adam Grant

controlling the flow of facts to our minds, much like Kim Jong-un controls the press in North Korea. The technical term for this in psychology is the totalitarian ego, and its job is to keep out threatening information.

To get Firefox or Chrome, you have to demonstrate some resourcefulness and download a different browser. Instead of accepting the default, you take a bit of initiative to seek out an option that might be better. And that act of initiative, however tiny, is a window into what you do at work.

Procrastination may be the enemy of productivity, but it can be a resource for creativity.