One day at the State Department, about two in the afternoon, I was wandering around and ran into a young lady leaving the building. She did not seem … - Colin Powell

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One day at the State Department, about two in the afternoon, I was wandering around and ran into a young lady leaving the building. She did not seem to recognize me, or else she didn’t let me know that she recognized me. I asked her why she was leaving so early. “I’m on flextime,” she told me. “I started at seven a.m.” That got me curious; I didn’t know much about flextime. I fell in stride with her and talked about how it worked for her and her fellow employees. I learned more about the program than I had ever heard from my staff. It was a good program, I realized — worth expanding. Meanwhile, she still didn’t acknowledge who I was. To needle her, I said, “Gee, I’d like to get flextime. How did you do it?” “Ask your immediate supervisor,” she responded. “I’ll do that on Monday, after he comes down from Camp David,” I told her. She didn’t miss a beat. “Good,” she said. “I hope you get it.” She went through the door and I stood there not knowing if I’d been had. But I had learned a lot about flextime, a small thing for me, but a big thing for her and lots of my employees.