Openness to all attitudes no matter how extreme or unrealistic they may seem - Carl Rogers

I have come to recognize that the reason I devote myself to research, and to the building of theory, is to satisfy a need for perceiving order and meaning, a subjective need which exists in me.

Experience drove home the fact that to act consistently acceptant, for example, if in fact I was feeling annoyed or skeptical or some other non-acceptant feeling, was certain in the long run to be perceived as inconsistent or untrustworthy. I have come to recognize that being trustworthy does not demand that I be rigidly consistent but that I be dependably real.

Managers today come up against a few more communication barriers. One is the pressure of time. Listening carefully takes time, and managers have little of that to spare. In today’s business culture especially, with its emphasis on speed, already pressed managers may give short shrift to the slower art of one-on-one communication.