It takes far more energy and work to improve from incompetence to mediocrity than it takes to improve from first-rate performance to excellence. - Peter Drucker

Organizations are no longer built on force but on trust. The existence of trust between people does not necessarily mean that they like one another. It means that they understand one another. Taking responsibility for relationships is therefore an absolute necessity. It is a duty. Whether one is a member of the organization, a consultant to it, a supplier, or a distributor, one owes that responsibility to all one’s coworkers: those whose work one depends on as well as those who depend on one’s own work.

Schools everywhere are organized on the assumption that there is only one right way to learn and that it is the same way for everybody.

The rule should be to minimize the need for people to get together to accomplish anything.