You just need to capture the basic steps in the process, because the real problem is that people are skipping steps, and not always on purpose. - Gino Wickman

Imagínate entrenar a un equipo deportivo con dos métodos diferentes, o dirigir un país con dos gobiernos. Cuando los sistemas trabajan en propósitos cruzados, tu empresa para siendo la perdedora. No puedes construir una gran organización con varios sistemas operativos — debes escoger uno. Este libro te está ofreciendo EOS.

WRONG PERSON, RIGHT SEAT In this case, the person excels at what he or she does, is extremely productive, and is clearly in his or her Unique Ability®. What makes this person the wrong person is that he or she doesn’t share your core values. While this obstacle may seem like something you can live with in the short term, that person is killing your organization in the long run. He or she is chipping away at what you’re trying to build, in little ways that, most of the time, you don’t even see. It’s that wry comment in the hallway, the dirty look behind your back, and the dissension that this person spreads.

When it’s structured correctly, the dynamic that exists between the two Unique Abilities® can be magical.