Success is a function of persistence and doggedness and the willingness to work hard for twenty-two minutes to make sense of something that most peop… - Malcolm Gladwell

The notion that the only way you can critically engage with a person’s ideas is to take a shot at them, is to be openly critical — this is actually nonsense. Some of the most effective ways in which you deal with someone’s idea are to treat them completely at face value, and with an enormous amount of respect. That’s actually a faster way to engage with what they’re getting at than to lob grenades in their direction…
If you’re going to hold someone to what they believe, make sure you accurately represent what they believe.

understanding the true nature of instinctive decision making requires us to be forgiving of those people trapped in circumstances where good judgment is imperiled.

The key to good decision making is not knowledge. It is understanding.