Robert B. Cialdini Quotes

The messenger is the message.” Of

¿Existe algún mecanismo aplicable en toda clase de contextos del que puedan echar mano las entidades para provocar este tipo de comportamientos sincronizados y condicionar así a los distintos integrantes del grupo hacia los objetivos grupales? Pues sí. Se trata de la música.

audiences have been successfully manipulated by those who use social evidence, even when that evidence has been openly falsified.

revolutionaries are more likely to be those who have been given at least some taste of a better life.

Social scientists have determined that we accept inner responsibility for a behavior when we think we have chosen to perform it in the absence of strong outside pressures. A large reward is one such external pressure. It may get us to perform a certain action, but it won’t get us to accept inner responsibility for the act. Consequently, we won’t feel committed to it. The same is true of a strong threat; it may motivate immediate compliance, but it is unlikely to produce long-term commitment.

What we present first changes the way people experience what we present to them next.

The truly gifted negotiator, then, is one whose initial position is exaggerated enough to allow for a series of concessions that will yield a desirable final offer from the opponent, yet is not so outlandish as to be seen as illegitimate from the start.

There's a critical insight in all this for those of us who want to learn to be more influential. The best persuaders become the best through pre-suasion - the process of arranging for recipients to be receptive to a message before they encounter it. To persuade optimally, then, it's necessary to pre-suade optimally. But how?

In part, the answer involves an essential but poorly appreciated tenet of all communication: what we present first changes the way people experience what we present to them next.

The drop from abundance to scarcity produced a decidedly more positive reaction to the cookies than did constant scarcity.

The lesson applies as well to the politics of family as country. The parent who grants privileges or enforces rules erratically invites rebelliousness by unwittingly establishing freedoms for the child. The parent who only sometimes prohibits between-meal sweets may create for the child the freedom to have such snacks. At that point, enforcing the rule becomes a much more difficult and explosive matter because the child is no longer merely lacking a never-possessed right but is losing an established one.

The way to love anything is to realize that it might be lost.

The customers, mostly well-to-do vacationers with little knowledge of turquoise, were using a standard principle — a stereotype — to guide their buying: “expensive = good.

Nothing in life is as important as you think it is while you are thinking about it.”18

Embarrassment is a villain to be crushed.

tactic can be particularly successful when the audience is already aware of the weakness; thus, when a communicator mentions it, little additional damage is done, as no new information is added — except, crucially, that the communicator is an honest individual. Another enhancement occurs when the speaker uses a transitional word — such as however, or but, or yet — that channels the listeners’ attention away from the weakness and onto a countervailing strength.