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" "If you want to do well in school and you’re passionate about math, you need to stop working on it to make sure you get an A in history too. This generalist approach doesn’t lead to expertise. Yet eventually we almost all go on to careers in which one skill is highly rewarded and other skills aren’t that important. Ironically,
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Michael McMains found that police made three big mistakes when it came to dealing with crisis incidents: they made everything black and white, they wanted to solve things immediately, and they didn’t focus on emotions. You and I make the same mistakes. Granted, we’re not dealing with emotionally disturbed people. Actually, hold on. Often we are dealing with emotionally disturbed people; we just call them coworkers and family members. They’re not terrorists making demands (although sometimes it seems like that too). Usually they’re just upset. They just want to be heard.