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Change should be a friend. It should happen by plan, not by accident. - Philip B. Crosby
" "Change should be a friend. It should happen by plan, not by accident.
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About Philip B. Crosby
Philip Bayard "Phil" Crosby (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices. Crosby initiated the program at the . As the quality control manager of the program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.
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Cero defectos
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Philip Bayard Crosby
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